2020 made most of our world stand still and allowed us to realize what is truly important to us. It ultimately gave us the gift of time and let us reflect on our priorities. As we are well into week one of 52 in 2021, I think it is safe to say that most people’s goals for this year are bigger than ever before; especially business owners’ goals.
As you work endlessly to grow and scale your business this year, what can you do specifically to make sure all of your hard work pays off and your business keeps that A-player status? Here are a few different ideas:
Understand your target audience: As we saw in 2020, our economy and our world at large can shift at a moment’s notice. That’s why it’s so important to understand who your end customer is and what they are needing at this moment. Remember when there was a shortage of face masks last year and local businesses stepped in and started selling face masks? That is what it looks like to meet your customer where they are, and that will only continue into 2021.
Excellent customer service: As our society continues to recover from the events of last year, we have to keep in mind the human side of our customers. Meaning, when a customer calls with an issue with your product or service, it’s important to realize that they have a life outside of when they call you. They have bills to pay, mouths to feed, and their own problems to deal with. Therefore, remembering this and siding with humanity when it comes to customer service will always win in the end.
Maintain an online presence: With COVID-19 still lingering, creating, and maintaining an online presence in 2021 could not be more vital. With millions of people still working virtually, most students still e-learning, and the continuing rise of social media (that isn’t slowing down anytime soon) there is no better time to reap the benefits of social media for your business. Once again, meeting your customers where they are and authentically connecting with them is what this year requires to “win” in business.
2021 is here and we know you have big goals. These ideas are great ways to remain grounded throughout achieving your audacious goals this year. We can’t wait to see what you accomplish and we’ll be here to cheer you on!